Uganda’s digital transformation drive has received a major boost following a new strategic partnership between Centenary Technological Services (CenteTech) and Service Cops, two of the region’s most influential technology firms.
The collaboration, unveiled in Kampala, is expected to significantly expand the country’s digital infrastructure, strengthen financial inclusion, and enhance the delivery of secure, scalable technology solutions across Africa.
Centenary Group Board Chair Prof. John Ddumba Sentamu described the partnership as a milestone in Uganda’s journey toward a digitally empowered economy.
“Technology must work for ordinary Ugandans,” Prof. Ddumba said. “From farmers seeking affordable credit to learners accessing digital tools, this partnership must translate into real, tangible value.”
He said the alliance aligns with the country’s national digital roadmap by strengthening shared platforms, enhancing cyber readiness, and creating innovation pathways that will open opportunities particularly for underserved populations.
The agreement comes at a pivotal time for Centenary Bank, which is preparing to launch its “smart bank” vision in 2025. Managing Director Fabian Kasi said the strengthened partnership gives the bank the capability to offer next-generation services supported by robust systems and seamless infrastructure.
Kasi noted that both Service Cops and CenteTech already support key digital functions within the bank, and deeper integration will accelerate their ability to innovate and deliver secure, customer-centric financial solutions.
Service Cops—one of Africa’s fast-growing FinTech and BPO firms—brings a strong operational footprint to the partnership. The Uganda-founded company currently supports 45 banks, eight telecoms, and more than 25 million monthly users, processing over USD 8 billion in annual transactions across the continent. Chief Executive Officer Joseph Ndiho said the partnership positions the two companies to jointly scale African-built technology, drive interoperability, and strengthen local capacity.
“CenteTech shares our belief that Africa must build its own technology muscle,” he said. “Together, we are creating platforms that will power secure payments, digital public services, and financial access across borders.”
The partnership is part of a broader shift in which indigenous companies are taking the lead in Africa’s digital evolution. With a young population and rising demand for real-time services, Uganda is increasingly relying on homegrown technology to support banking, telecom, education, health, and government operations.
The CenteTech–Service Cops alliance is viewed not just as a business deal, but as a cornerstone for building resilient, inclusive, and future-ready digital ecosystems in Uganda and beyond.